Return Policy
We hope you love your Cybertake purchase. However, if you are not completely satisfied, we have made the return process simple and hassle-free.
Products Purchased from Retailers
If you purchased your product from a retailer, please return it directly to the original place of purchase. The retailer’s return and refund policy will apply. Please note that such policies may vary depending on local laws and regulations.
If the return is due to the customer’s personal reason, the customer is responsible for the return shipping cost. The actual fee will depend on the shipping carrier selected.
If the return is due to our error, such as receiving a damaged or incorrect item, the customer will not be responsible for the return shipping cost.
Cancellation
Customers may request a full refund within 24 hours of placing an order on cybertakeeurpe.com.
For cancellation requests made after 24 hours and before delivery, any applicable payment processing fees may be deducted from the refund, depending on the payment method used and applicable laws and regulations.
Please note that orders cannot be cancelled more than 30 days after shipment.
Returns Outside the 30-Day Period
We cannot accept returns after the 30-day return period. If your product is not functioning correctly, it may be eligible for repair under your Cybertake warranty. Please complete the form at the end of the Warranty Policy or contact Cybertake Support for troubleshooting assistance.
Return Policy
If you return your order, return shipping charges will apply. In addition, any applicable payment processing fees may be deducted from the refund, depending on the payment method used and applicable laws and regulations.
If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.
Ineligible Items for Return
The following items are not eligible for return:
- Refurbished products and Final Sale items, but they may qualify for warranty service
- Used products
- Products with incidental or consequential damage, but they may qualify for paid maintenance services
Eligible Returns
Complete and Unused Items in Original Packaging
The product must be complete, unused, and returned in its original packaging. Returns will only be considered within 30 days of receiving the product. We may refuse returns if the original packaging is not retained.
Opened Items with Original Packaging
The product must be complete and repackaged in the original packaging. Our team will assess the condition of the returned item when it arrives at our warehouse before processing the refund.
Opened Items without Original Packaging
The product must be securely repackaged to avoid damage during transit. A 30% restocking fee will apply. The product and accessories must not have cracks, dents, scratches, or modifications that affect resale value.
Quality Issues
For issues related to product quality, we offer a full refund or a one-time free replacement within 30 days of receiving the product.
Return Requests After Shipment
If your order has already been shipped, you must accept the package before initiating a return. Please contact Cybertake Support at support@cybertakeeurope.com for return instructions. Double shipping fees may be deducted from your refund if you reject a shipment.
Intentional Modifications
Products with cosmetic alterations or modifications that affect resale value, refurbishment, or usability are not eligible for return.
Return and Refund Process
Step 1 – Contact Support
Email Cybertake Support at support@cybertakeeurope.com with proof of purchase, such as your invoice number, and the reason for the return.
Step 2 – Confirmation
Our team will respond within 48 hours to review and confirm your request.
Step 3 – Return Authorisation
Once approved, you will receive a return label and packaging instructions by email. Please return all accessories in the original Cybertake packaging with the protective foam. Return shipping costs will be at your expense. Please refer to the detailed fees below.
Step 4 – Refund Processing
Upon receiving and inspecting the returned product, we will process your refund to the original payment method within 14 business days. You will receive an email notification when your refund is complete. If you have not received the refund after 14 business days, please contact us at support@cybertakeeurope.com
Step 5 – Return Address
UK
Cybertake
Unit 8, Willow Row.Longton
Stoke-on-Trent
Staffordshire
ST3 2PU
United Kingdom
Telephone: +44 7832 281624
DE
Cybertake
Mertensstraße 65
13587 Berlin
Spandau
Germany
Telephone: +49 176 45210450
Notes
- Returns must be initiated within 7 days of receiving the return label.
- Please ensure that all components are returned in proper packaging to avoid damage during transit.
- Deductions may be made from your refund if the returned product is damaged upon return.
Return Shipping Cost
The return shipping fee includes handling charges and will be deducted from your refund.
| Product | Return Shipping Cost |
|---|---|
| S1 Pro / S2 Pro | £30–80 |
| Remote Control | £15–30 |
| Storage Bag | £30–40 |
Please note that return shipping costs include shipping charges and handling fees.
Contact Us
For assistance, please contact our after-sales team:
Email: